Tuesday, December 22, 2015

My LBC Shipping Cart Experience and how it competes with Johnny Air and PoBox.ph

UPDATE as of October 19, 2016 : I have written this post last December 22, 2015. Months after publishing, I was flooded with emails and comments. Unfortunately, most of these feedbacks relate negative experiences. I felt quite sad because I had a great experience with the company in December 2015. While I acknowledge the negative experiences of other people, some have questioned the credibility of my post. This I believe is unfair. Not just because I had great experience and others didn't, automatically translates to the question of my credibility. In case you are dissatisfied with the services of LBC Shipping Cart, don't place the blame on me. Blame the company and their inefficiency. Thanks. 

I have always been a loyal patron of Johnny Air. Of the rare times I purchase from US based online shops, Johnny Air has become my reliable partner. Instead of directly shipping items to my Philippine address, I learned the advantage of using cargo forwarding services like Johnny Air and POBox.ph Shipping is faster and I was able to avoid the unpredictable charges of the local customs office. 

I've blogged about my experiences with Johnny Air and POBox.ph. I had positive experiences although I have to say that it wasn't perfect. Johnny Air's selling point is speed that comes with a very unpredictable and hefty price tag. On the average, packages sent via Johnny Air arrive from 7-10 days from my experience. But since the charges are not something to love, I always limit my purchases to lighter and smaller items.

A little tip to those who have plans of availing Johnny Air's services, request for padded envelopes instead of boxes for your orders.

This goes with the assumption that your items can fit and become well protected even with padded envelopes. I noticed that charges become expensive when purchases are already stored even in the smallest boxes. Items delivered in pouches or padded envelop costs a little less than Php 1,000. You might not believe it, but I paid more for a Kate Spade wallet than this bigger Herschel bag.  Only because the wallet was already stored even in a very small box.

POBox.Ph is a good option because of the cheaper fee. Problem with this company is the prolonged delivery period. They use sea cargo as means for transporting goods. On the average, expect a little more than a month for delivery. Although what I appreciate about Pobox.ph, they deliver directly to your address. No additional charges. No need to take the hassle of visiting their office to claim. (I checked a while ago. POBox.ph already offers air cargo services.)


A cousin introduced to me LBC Shipping Cart late last year. He was claiming that delivery time is comparable with Johnny Air, but comes way cheaper.  In addition, Shipping Cart consolidates multiple orders in one shipment, which I believe Johnny Air already stopped doing. Also, since Shipping Cart is operated by LBC, orders are delivered right in the comforts of your home. 

I was initially hesitant to try LBC Shipping Cart because I'm satisfied with Johnny Air, setting aside the shipping charges. After so much reservations, I decided to give  LBC Shipping Cart a try during the Black Friday Sale.  

The process of using Shipping Cart works almost the same with POBox.ph. One has to create a personal account that generates an individual account number. The account number should always go with the US address of Shipping Cart because this will serve as your individual point of identification.


I remember when I was using POBOx.Ph, I was required to enter tracking details of my orders. This process is different with Shipping Cart. I don't have to do anything.  I only relied to the tracking services provided by the online shop and wait until everything is reflected to my account. Sounds good but at some point, I was worried because it felt like I can't do anything on my end.

Fortunately, all my shipments arrived at Shipping Cart's US address in California. Best about Shipping Cart, I received an email that my orders have arrived. I was also told that I have to wait for 3 business days for the items to reflect in my personal account. 

True enough, my online account got updated after two days. They also uploaded photos of my purchases. While I appreciate this service feature, others might not because this only means that they inspect and open your items. Some might see this as invasion of privacy especially when you purchase Victoria Secret lingerie?!? Hahahaha But seriously, while I appreciate the fact that I can see my purchases before they fly to Manila, I'm also worried that the items become prone to unintentional damages or lose some of its components during the opening and repacking process. 

When the arrival of my orders was posted in my personal account, I was given a computation of the fees I need to settle. Shipping Cart offers both air and sea cargo shipping. Obviously, sea cargo was the cheaper alternative. For the two items I purchased, I was quoted around Php 800. The cheaper rates come with the tradeoff of longer waiting period. It was estimated that I will receive my purchases by the end of January 2016. 

I also checked LBC Shipping Cart's rates for air cargo. I will be charged around Php 1,300. At this point, I was feeling that I made the right choice with LBC Shipping Cart. In the end, I chose air cargo because of the tolerable Php 400 difference. 

I was later given instructions on how to pay for the shipping fee. LBC Shipping Cart offers several payment options. 

1. Credit Card / Paypal - There's a promo for BPI credit card holders. If I'm not mistaken, 15% off for shipping fees for BPI credit card holders.

2. Bank Deposit - Shipping fees can be settled via cash deposit through BPI or BDO.

3. Any LBC branch - Visit any LBC branch and present the unique transaction code that will be generated after choosing this option.

I opted to pay through any LBC Branch. At this point, I thought I will have another fast and easy transaction. Unfortunately, it took me four LBC branches to settle the shipping charges.

LBC SM Manila branch - The service crew was not aware of LBC Shipping Cart's services. She sought the assistance of another service crew. I was told to wait for more than 15 mins. The ending, I was told that they cannot process my payment because their system has gotten offline. 

LBC Sta. Cruz, Manila branch - The service crew was not aware of LBC Shipping Cart's services. They don't know how to process my payment.

LBC Gateway Mall branch - The lady service crew looks disoriented. I was told that I have to pay when my package arrives on their branch. I told her that I opted for door-to-door delivery and LBC Shipping Cart does not offer branch pick up. I tried my best to explain everything. In the end, she just told me that their system has gotten offline.

I was starting to feel pissed off. I called LBC's 24/7 hotline. Unfortunately, it seems that they have limited Customer Service Representatives (CSR) for LBC Shipping Cart. The person who took my call documented my case and promised that a CSR will get in touch with me as early as 8 am. No one returned my call, it was nearing lunch time. This feels like a real test of patience. 

I decided to try one more LBC Branch. I went to LBC Concepcion I, Marikina branch. The first service crew that I approached had that disoriented look again. She sought the help of another colleague (I was expecting to be rejected). FORTUNATELY and after more than 10 years hahahahaha, I encountered a knowledgeable service crew.

I related my story with the knowledgeable service crew. She was surprised as well. In the end, she advised me that the next time I will end up with another disoriented employee, I should tell them that the payment account for LBC Shipping Cart is under R.E.M.S. in LBC's branch system. Instruct the employee to look for R.E.M.S and look for the Shipping Cart in the drop down box.  

The payment was finally settled after a test of time and patience. I checked my online account and was happy that my settled payment was already posted.

Tip for those who have plans of using Shipping Cart, despite my negative experiences , I believe it is still best to pay via any LBC branch. Payments are posted real time.  Also, the knowledgeable service crew was able to verify the contents of my shipment. Before payment, I was asked what items I was expecting in my package.  

I waited a few more days. I also get regular updates through my email. And finally, after 9 working days... tadah!


with a little damage

despite of this, the contents remained safe and in great condition 

I intentionally took photos near the oven toaster and rice cooker to give you an idea of the box's size. It's quite big and honestly, if I chose Johnny Air, I estimate that I would pay more than Php 2,500. I even have to drop by their SM Megamall branch for pick up.  If I opted for POBOx.ph, I would likewise end up paying around Php 2,000. In LBC Shipping Cart's case, this box only costed me around Php 1,300. 

Nine days for such size of the box is not bad for Php 1,300. I have to give credit to LBC because they delivered within time frame, given the peak of holiday shipments. Setting aside the inconvenience from the three LBC branches who refused to process my payment, everything went well.

My box has lighter items inside. In particular, two bags and a book. The shipping fees may differ depending on the weight of your items. Also, LBC Shipping Cart has different charges for electronic devices and items with batteries. It might work different when you purchase cameras, mobile phones, or luxury items such as jewelries, signature bags, etc. 

Thank you LBC Shipping Cart! This will not be the last time I will avail your services. 

121 comments :

  1. Thank your for sharing your experience with LBC Shipping Cart, D. May gusto akong bilhin sa US (mas mahal kasi pag dito) at ayaw ko na magJohnny Air dahil nabalitaan kong nagmahal na ang rates nila. Mukhang magandang option tong sa LBC, siguro ang gawin ko thru Paypal na lang magbayad ng shipping fees, sana magkalaman na ang Paypal ko next year, hahaha. :)

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  2. Hi, if the item your purchased was packed for shipping in a bigger box, will LBC take only the content for consolidation with your other items or retain the bigger box used for shipping from US store to LBC Shipping Cart? I ask this because Amazon has this bad habit of using bulky packaging materials even if aalog-alog yung laman - this results to higher shipping cost for forwarding services like myshoppingbox since they don't open the package for you, they just forward as is.

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    Replies
    1. Hi Yesley! In my case, all the items I shopped for (2 bags and 2 books) were all moved to another box. The box fortunately squeezed in everything already.

      Given my experience, I would like to believe that LBC Shipping Cart tries it best to "minimise" space and costs. I was given a new box that perfectly consolidated all my purchases.

      I had the same experience with "bulky packaging materials" that costed me a lot too. That was with the Lans End bag. Just because of the huge box, the shipping costs equated to the cost of the bag.

      Hope this helps :)

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  3. Hi Miss Dianne!!! I just read about this and i'm so happy about your successful transaction. I'll be ordering 3 hardcover books next week from bookoutlet.com because of their sale, I plan on using sea cargo through LBC Shipping Cart. Could you give me an estimated guess for the shipping fee? (I'm aware of the rate calculator in their site pero i don't know po kasi the dimensions of the 3 books only the weight which is 4lbs) Kasi if I buy the books it'll only cost me less than 1000 plus the shipping from the site to LBC. I don't want to send shipping from LBC to PH na mas mahal pa sa binayad ko for books :( Sorry if this is long and medyo magulo. I really hope you could help me out!!!

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    1. Hi Agnes! The built in shipping calculator generated amount that was near to the actual fees I paid. If I will refer to my experience, I have to say that their shipping calculator is relatively accurate. Maybe you can refer to the size of my box in the photo. For that big box alone, I paid only Php 1,300.

      If your books can fit to a smaller box, you will most likely pay a little lower. However, please note that your books might cost a little more because of the weight. Are your books in paperback? If such, I don't think it would cost you that much.

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  4. Hi Ms. Diane. Thank you for your informative post! I'd just like to ask if LBC would be the one to collect customs duties. Planning to purchase same items as yours. Thanks.

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    Replies
    1. Hi Andrea! You will not be paying any custom duties. You only need to pay for the shipping fees from LBC and everything will be delivered right to your doorstep.

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  5. Hi Ms. Diane! Thank you for this informative post. I'd just like to ask if LBC collects the customs duties. Planning to purchase the same items as yours. Thanks in advance!

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  6. Hi Ms. Diane! Thank you for this informative post. I just ordered from ebay and the items are still going to my account.. Do shippingcart have storage fee? Because i have ordered multiple items from different sellers.. Hope to here from your experience..

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    Replies
    1. Hi Ashley! That I'm not sure. Although in my case, I waited for around 1 week before all my orders arrived. The one week time interval did not cause me additional charges. I only paid for the shipping fee

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    2. STORAGE
      How long can I store my item/s?
      Storage is free for the first 30 days from the date your item/s were accepted by our U.S. office. If your item/s exceed the free storage period, a charge of $0.14 per pound per day will apply. This will reflect in your shipping cost when you ship your item/s.

      Shipping Cart reserves the right to dispose of item/s left in storage beyond 90 days without giving prior notice.
      How do you compute for storage fees?
      Shipping Cart computes for storage fees as follows:

      Chargeable Weight x US$0.14 x Number of days x Shipping Cart Exchange Rate

      The exchange rate is subject to change

      Delete
  7. Hi Ms. Diane! Thank you for this informative post. I just ordered from ebay and the items are still going to my account.. Do shippingcart have storage fee? Because i have ordered multiple items from different sellers.. Hope to here from your experience..

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  8. Hi Ms. Diane.. Thank you for sharing.. I just want to ask though.. Do they charge storage fee on shipping cart? Because i purchase multiple items in different sellers from ebay..

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  9. LBC Shipping Cart has already updated their pricing. Check it out on their website under "calculate shipping" For Air Freight watch out for big packages as they use volumetric weight instead of actual weight whichever is higher. My shipping for 2.5lbs of sneakers was P2100 due to the bulky shoe box. Last week it was just P1300. It seems the new prices was just implemented recently. The insurance now covers $500 instead of $100 so feel free to increase the value of your shipment without being charged extra. I have used Johnny Air in the past. They are not as streamlined or automated as LBC as you need to email their US offices in advance when you will get a package but the good thing there is that you can ask for a discount specially when you are a repeat customer. But ask the discount in advance prior to being shipped to the Philippines. They will inform their Manila office about it and apply it prior to computing the cost. However, they don't do consolidation. They can be an alternative forwarder to those who want to reduce domestic (US) shipping cost or state tax as they have a branch in NY.

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    Replies
    1. Hi Vin! Thanks for the update. I haven't tried Shipping Cart for the last two months so I don't have an idea about the increase rates. If they have a minimum fee already then I think everyone must be conscious of the dimensions of their purchases. In your case, I think the shoes are a bit heavy even with the boxes removed. Hence, it would really cost a little expensive even with the previous rates.

      If you don't have plans of using LBC Shipping Cart on a regular basis, I think readers can try their promo with other credit cards. They give discount for credit card payments. :-)

      I have to agree with your thoughts about Johnny Air. But I cannot discount the fact that they deliver with speed.

      If my choice would be limited between Johnny Air and LBC Shipping Cart, I think I still have to go with LBC... even with the higher fees now. I love that LBC still offers free consolidation, no storage fees, they squeeze in my package to another box, they deliver to the comforts of my home and I don't get surprised with the fees.

      Thanks for your comment.

      Delete
    2. Sis sa lahat ng blogs about lbc shipping cart parang ikaw lang yung nakaexperience nung hindi dineliver sa bahay... That' s so unfortunate :/ do you think they ar still the same? Going to use paypal as payment method

      Delete
    3. Hi asd.... I think you misunderstood it. Read my reply again and the entire text of post. I actually appreciate LBC Shipping Cart for its capability to deliver orders right in front of my door step. Unlike Johnny Air wherein I have to pickup my orders from their branch in SM Megamall. Perhaps you got confused when I mentioned this as part of my response.

      Delete
  10. Hi guys! Has anyone used their services lately? It says on the site there's a $10 handling fee for door to door. I'm not sure though if you pay for it before shipping the items or when packages arrive in your doorstep. Anyone?

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  11. Hi! Can you help me in estimating the shipping fee for the items I would like to buy at Amazon?

    The links are:
    - http://www.amazon.com/Solid-Base-Headphones-Skullcandy-Sennheiser/dp/B01BUFTNI8/ref=sr_1_18?s=electronics&ie=UTF8&qid=1461129601&sr=1-18&keywords=headphones+stand
    - http://www.amazon.com/Audio-Technica-ATH-M50x-Professional-Monitor-Headphones/dp/B00HVLUR86/ref=sr_1_1?ie=UTF8&qid=1461070178&sr=8-1&keywords=ath-m50x
    - http://www.amazon.com/Auphonix-SM-1-Shock-Mount-Microphone/dp/B01BFY6AEO/ref=sr_1_3?ie=UTF8&qid=1461070248&sr=8-3&keywords=radius+II

    It is so hard for me to calculate because I have more than 1 item. Please help me estimate. :)

    Thank you so much!

    ReplyDelete
    Replies
    1. Once you open your LBC Shipping Cart account, there is a shipping calculator/ estimator. You just need to enter dimensions and weight of the item.

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  12. Good read.. this is very helpful for me trying out LBC Shipping Cart for the first time. Thanks!

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  13. Hi Diane, may i ask what's the dimension of your box?

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    Replies
    1. Hi Tiffany! Apologies but I already forgot the dimensions of my box. You can estimate it via the scale of the oven toaster and 1.8L rice cooker in the photo.

      Delete
  14. Thanks for your shipping cart info Dianne, Godbless you...

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  15. Hi Ms. Diane, what if my items arrive in their address in weekends? I think their warehouse is closed on weekends. Would that be a problem? I'm worried :(

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    Replies
    1. Hi Dale! I'm not sure if UPS or the courier of your chosen shop delivers on weekends. However, I believe that all online shopping sites require a phone number as part of your shipping address. Be sure that you provide LBC Shipping Cart's phone number in your encoded shipping address. That way, the your online shopping site / courier can contact LBC Shipping Cart's US address. Hope this helps

      Delete
  16. Hi again Ms. Diane, I'm just wondering if you've encountered tracking your package at USPS and it says "Delivered: Hayward, CA 94544 . ." Why 94544 instead of 94545? Is this just a typo error on their tracking site? Amazon says it was "Delivered" too, but no word yet from the guys at Shipping Cart.

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    Replies
    1. Hi Dale! Yes, it might be a case of typographical error. As far as I know, Shipping Cart commits to response within 24-49 hours. Just send them the tracking acknowledgement.

      In my case, I think it took them a little time before my item was posted in my shipping cart account.

      Delete
  17. Cheapest talaga shipping cart! Kaso ngayon ang dami ng complaints kase delayed na sa aircargo. Khit paid kna di nila shiniship. June 15 pa yung iba til now nasa US warehouse prin nila. Kaya yung akin na paid june29 mlamang july 29 nyun kc uunhin muna ung nung june15

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    Replies
    1. Mine is also delayed and this is my first time using shipping cart. My order was delivered at their warehouse last July 8, it's already been a week and they haven't processed my order up until now. Kainis.

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    2. Mine is also delayed and this is my first time using shipping cart. My order was delivered at their warehouse last July 8, it's already been a week now and they still didn't processed my order. Kainis!

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    3. mam, na reciv mo na order mo? super tagal din nung sakin. :(

      Delete
  18. After reading your blog and others I decided to try out Shippingcart. Here is my experience so far, I ordered One Kindle 7" and a Scandisk 32GB, then decided to add 2 2pks of 4C Green Tea with Honey and then Realized that I should have bought a Kindle for my wife, so added another 7" Kindle and mistakenly got the 64GB scandisk. So far I have been told that they have process only the 7" Kindle and 32GB Scan disk and the shipment of green tea. According to Amazon the Kindle weighs 11 ozs and the dimensions are
    7.5" X 4.5" X .4" and the green tea is 4.8 oz. dimensions are 5" X 3" X 6", as to the Scandisk 0.1 x 0.9 x 1.3 inches ; 0.2 ounces; again this is according to Amazon. Shipping cart says the combined order of 7"Kindle Tablet and Scandisk are 7" X 10" X 5" and weigh 2.93 lbs. and the Green tea their dimensions are 1" X 1" X 1" and weight 1 lb. Notice the difference?
    The only way I had of estimating these was to use the Amazon site's weight and dimensions as there is no information to come up with the weights and sizes LBC Shippingcart has come up with. I initially made a guesstimate of 3lbs for the total package and a cost to ship it at around P1,083.00 pesos but this was using the stores description of weights and dimensions. Now the revised amount is much higher than that. I had initially guessed 9 lbs, 36" X 36" X 36" which was more than P16,000.00! But using their measurements for this it will be around P2000.00 which is still more than the P1,083.00 that I had initially guessed. Maybe I should be happy that I am only going to pay (if my guess is correct) only P907.00 more? But I am not happy.
    Furthermore; There were only a few hours between the purchases on Amazon, yet only three of the items have been processed; though I have received emails that Shippingcart warehouse in California has already received all the packages! So I am waiting to see if my "new" guess is correct and the cost to ship it SEA CARGO will indeed be about P2000.00? I'll let you know.

    ReplyDelete
  19. After reading your blog and others I decided to try out Shippingcart. Here is my experience so far, I ordered One Kindle 7" and a Scandisk 32GB, then decided to add 2 2pks of 4C Green Tea with Honey and then Realized that I should have bought a Kindle for my wife, so added another 7" Kindle and mistakenly got the 64GB scandisk. So far I have been told that they have process only the 7" Kindle and 32GB Scan disk and the shipment of green tea. According to Amazon the Kindle weighs 11 ozs and the dimensions are
    7.5" X 4.5" X .4" and the green tea is 4.8 oz. dimensions are 5" X 3" X 6", as to the Scandisk 0.1 x 0.9 x 1.3 inches ; 0.2 ounces; again this is according to Amazon. Shipping cart says the combined order of 7"Kindle Tablet and Scandisk are 7" X 10" X 5" and weigh 2.93 lbs. and the Green tea their dimensions are 1" X 1" X 1" and weight 1 lb. Notice the difference?
    The only way I had of estimating these was to use the Amazon site's weight and dimensions as there is no information to come up with the weights and sizes LBC Shippingcart has come up with. I initially made a guesstimate of 3lbs for the total package and a cost to ship it at around P1,083.00 pesos but this was using the stores description of weights and dimensions. Now the revised amount is much higher than that. I had initially guessed 9 lbs, 36" X 36" X 36" which was more than P16,000.00! But using their measurements for this it will be around P2000.00 which is still more than the P1,083.00 that I had initially guessed. Maybe I should be happy that I am only going to pay (if my guess is correct) only P907.00 more? But I am not happy.
    Furthermore; There were only a few hours between the purchases on Amazon, yet only three of the items have been processed; though I have received emails that Shippingcart warehouse in California has already received all the packages! So I am waiting to see if my "new" guess is correct and the cost to ship it SEA CARGO will indeed be about P2000.00? I'll let you know.

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    Replies
    1. Hi David! Yes, I would be glad to hear your experience. Hope you can share the final amount of your shipping fees.. and how long it traveled to the Philippines

      Delete
    2. On 17 July 2016 I decided to ship via Sea Cargo everything that they acknowledged in their storage (a 64 GB Scandisk is missing that they signed for from AMAZON)and is not in their storage or processed. So (2) 7" Kindles, (2)2pks 4C Green Tea with Honey and (1) 32 GB Scan Disk. I too only received pics of the receipts. So far (21 July 2016) they have not given me a tracking number. Today is the 21st and they have not found my 64 GB Scandisk.

      Delete
    3. Sorry to hear your experience. Looks like LBC Shipping Cart has not been performing good these days. I wish they can refund you for the missing 64 GB Scandisk

      Delete
  20. Please delete my comment, it appears that my bad eyesight (cataracts) did not detect that the 7" kindle size and weight reflected the two kindles I bought... sorry

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  21. Hello, I ordered something in Amazon and when LBC shipping cart got it, the only photo I received in "My storage" is the Amazon receipt.. is this normal? shouldn't it be the actual photo of the item? oh my god I'm getting nervous maybe my item got lost and they will only ship me the box...

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    Replies
    1. Hi! Sorry to hear your experience. Have you coordinated with them? Is the receipt by the way, consistent with your order? At this point, I feel that you have all the right to demand a response from their end.

      Delete
    2. LBC recently updated their "Image Capture Process". I received an advisory email about it last August 23rd. This is the content of the email:

      "This is to let you know that we're officially updating the process on how we record images relating to all incoming packages.
      This process consists of taking an image of your packing list instead of a photo of your item/s. The packing list is an official list printed by your seller, which they use to verify the contents of the packages they pack. They include this inside your packages before they send them to your addresses, in this case, your Shipping Cart address.


      As you may know, we’ve experimented with this process with Amazon.com orders the past few months and we've also gathered substantial feedback from customers through the surveys we send out and through random check interviews.
      Based on the results, we have determined that it is a more efficient way of informing customers of what we receive in the U.S. warehouse."

      I'm actually against this change, because I prefer being able to see the actual items as they arrive at their warehouse, not when they arrive in the PH later. This is because of a bad experience when I was still using Johnny Air's service, where the items they received did match the packing slip, but when I claimed my box and opened them, the items were different from what the merchant showed on the website. I could not file any claim anymore since technically when I asked Johnny Air to ship out my stuff, I agreed that everything was good. Plus the time that already lapsed since the purchase has been more than a month already. And it would be such a hassle to send them back to the US.

      I'm about to try pobox ph, though I've yet to receive a confirmation email from my registration. I hope they're still in operation. Do they take photos of the items that come in? Is there a similar service like LBC Shipping Cart?

      Delete
  22. Hello, what do I do if my order came on a weekend? Does the responsibility lie in USPS or LBC? I've already tried contacting both the online store and the forwarders but I don't know whose burden would it be since I'm worried that USPS might bring it back to the sender.

    Also, one other problem that plagues me is that my eBay order hasn't been tracked yet and it was delivered last July 13. Compared to my order from Amazon which was already reflected on the storage cart. I wonder if the package would still be retrieved as the item was a unique gift for my Mom and I'm unable to buy another one if so. :/

    Thanks for the help!

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  23. Hello, what do you do if USPS came on a weekend to the LBC office? They delivered my order on a Friday night but of course business hours were wee past that. I contacted both LBC shipping cart and the online store I bought the items from. In this case, where will the responsibility for delivery lie and how much leeway do they give to deliver the package?

    Also, I had an eBay order that came in last July 13th but up until now, it hasn't been tracked and I'm worried that my Amazon order was first put in Storage first over the item from eBay. How do I manage to help them consolidate my items for shipment then?


    Thanks!

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    Replies
    1. Most online shopping sites require a phone number as part of your shipping address. This is made to ensure that USPS personnel can reach the owner for possible delivery dates. I quite don't get your question about where will the responsibility for delivery lie? How much leeway? I'm not sure if I understood it right. Where will the responsibility for delivery lie? It's USPS responsibility to have the packages delivered. I don't think USPS will deliver on those wee hours. Also, since all shipping address should have a phone number, USPS usually contacts them to determine the best time to deliver. As to how many attempts with USPS will "redeliver" the package, I'm not sure. When the items become "undelivered" after several attempts, I think USPS will return it to the seller. Did you include the phone number of LBC Shipping Cart's US Office? I hope so.

      As for the eBay order, I think you should ask your seller. Did the seller offered tracked shipping? If there is a tracking number you can easily verify if the package really arrived in LBC Shipping Cart's site.

      I believe you are waiting for two packages. One from Amazon and the other for eBay. When I used LBC Shipping Cart I also used had multiple orders coming. The difference though on the delivery dates was just 3 days.

      Hope this helps.

      Delete
    2. Thanks for the quick response! The reason why I asked is because I had to contact all three involved, the seller, FedEx and USPS to tell them to not deliver on a weekend. Unfortunately, the latter two didn't have a CS line to connect me with them via emails, it was said that USPS tries thrice to deliver unclaimed packages. And I did include and I always include the LBC phone number.

      I did get the tracking details from my eBay order, it was delivered July 13th as I previously stated. But it hasn't appeared in my storage, what's got me a bit frantic is my Amazon order that I bought three days after came in first before the eBay package. It's a collectible, a gift for my Mom and I won't be able to purchase a similar item of it kasi, that's why I'm more worried about that eBay package over the perfume from Amazon that I bought. A bit of a hassle now really. 💀

      Delete
    3. That case, everything is on the hands of LBC Shipping Cart. Have you tired calling the local office hotline here. If I were in your shoes though, I would bombard them with follow up emails and other means of communication.

      Hope your shipments will eventually arrive safe and complete .... albeit late. Good luck!

      Delete
  24. Its been a week already since amazon updated me that they shipped my items. Shipping cart also acknowledged it. But for payments, no updates have been made since then. im
    really worried. im worried.

    ReplyDelete
    Replies
    1. With the number of "worried" comments I've been receiving lately I think Shipping Cart has lapses or can we say points of weaknesses. I'm not sure what's up with them lately. I think the best you can do now is to make continuous follow ups.

      Delete
  25. Better look for alternative shipper. This time they are charging me p3600 for a pair of shoes and 1pc cd. Total weight 3lbs. They are using the packaging dimension used by the courier as basis for your item size. Then they put the box inside their own box that can accomodate your package thus making the volumetric size larger. They consolidate but still use the original packaging. Box within a box.

    ReplyDelete
    Replies
    1. Hi VIn36! You were the one who left a comment last February 2016 right? Is this complaint serves as another set of order? Is this different from your experience posted on Feb 2016? I believe you were dissatisfied with your experience, as posted last Feb. So with that I believe you already looked for another forwarding company.... given that this is a new set of order you are talking about.

      If you ended hiring Shipping Cart again, I wonder why given the prior negative experience.

      As for the pair of shoes, the problem with shoes is that they are heavy (especially sneakers) even though it is quite small. So anyone shipping shoes should really expect a little expensive fee. As I see it, they might have been using standardised box sizes already. Hence, as some would complain... the box they use is not maximised. Making the shipment too expensive in the end. In my case, since I have a number of orders, I was able to maximise the allotment space of the box.

      Delete
  26. Hi, I just read some of the comments and I just can't wait to share my experience as well. Before I was really thinking of how I can order from the US and have them ship here in the Philippines and luckily I saw an advertisement from the Kramer and got hooked into it and tried. So t'was at first really exciting and was hoping everything would fall into place since I guess the company itself was trustworthy enough to deliver the goods. So I was notified by the company to where I ordered the items that it has been delivered and I just waited for a couple of days to have them photographed, weighed etc so I can view them in my cart and consolidate with other items I bought and to my dismay, unfortunately one of the items got lost (laptop) according to the warehouse team, since day 1 that I received a notification that it has been delivered I've been doing follow ups and keep on sending emails to the Care team to keep me posted and after a few conversation with them (w/c also took long wait time for their replies) they told me that the item was lost and need to process refund. I was just really saddened since I got the machine at a very great deal and can no longer buy it for the same price. And being a first timer, it was really frustrating. If I may ask, who can I get in touch with if I do not want a refund and just want them (LBC)to get the same system as a replacement since it was a mistake from their end? Not just through emails but someone I can call that can take care of the issue and not being passed on or run around.

    Thanks for the help.

    ReplyDelete
    Replies
    1. Hi Cate! Sorry to hear your experience. I understand the sentiments of getting an item from the best deal only to late discover that some external factors beyond your control will ruin it. They actually have a customer service hotline. You can try reaching them via phone. However, I was't successful with this route. As mentioned in the post, I never had the chance to talk with any of them. I was always told that the CSR in charge of Shipping Cart is not around.

      I also suggest writing a personal letter to the local office of Shipping Cart. Have your confirmation from the US store that your item was delivered to their warehouse in US. The personal letter may not be the fastest solution but it can give them a message that you are serious with the complaint. Also state what you want to happen in exchange for the items they lost. Hope this helps.

      Delete
  27. Hi Diane, they found the Sandisk 64 GB and I am having that shipped Air Cargo. All in all the cost to ship the two shipments was around P2500. I also now have two tracking numbers, one for Sea and the other for Air. According to them they are overwhelmed and are trying to fix this, also they are updating their equipment etc. I have written them several Emails regarding the problems I have encountered. I have to say that the quickest response was when I wrote a comment on Twitter. As to Facebook, they restrict any posts on that site. So I guess that if someone is having a problem with them they should go to Twitter and post @Shippingcart then they will at least get a answer in a decent amount of time. Due to their excuses I can't comment on the amount of time they took to process my shipments or the time it took them to actually 'send' them; as that would not be fair. Once they have their updates in place though, and if I choose to try them again, that is when I will be able to give a fair evaluation of their service. There are other freight forwarders available to here the only reason I wanted these guys to work out was that we have a LBC office right here in Bago City... Anyway, thank you for letting me post here.

    ReplyDelete
  28. Look you don't have to post this but according to LBC Shippingcart they were and still are overwhelmed and the updates they have made and are making has caused delays in processing and sending the packages out. They have asked for everyone to be patient while they implement all the updates and they promise to do better. What can I say? Maybe they simply were not ready for the huge response or the number of people who found out about them and decided to use their services? Maybe that is why they are updating everything? Keep in mind that updates and hiring more people cost money and it isn't easy for a business that wants to grow and to continue for years to come, to decide to make any updates till they actually find that they need to. So like I said, it would not be fair at this time for me, or anyone, to complain (and I have complained). We/I must all wait and see how/if these updates will improve their service. I hope this helps...

    ReplyDelete
    Replies
    1. While I had great experience with them last year, it looks like the people who come in my blog have the same complaint like yours. I agree with your sentiments. Most likely, they were indeed overwhelmed with the greater demand for their services. They failed to forecast the surge of customers. But I really hope they can make adjustments and improvements soon. Otherwise, looks like I have to find another forward services again or might as well stick with Johnny Air.... unfortunately with the heavy price tag.

      Delete
  29. Hello Diana, Yes I did post a comment last February but I believe it was not a negative review but a tip and information update regarding their rates.

    I still use their services but given my last experience last month wherein they are charging me more this time has made me contemplate going back to Johnny Air.

    The shoes I bought is the same as in the past. Like I posted before it was 1300, then, 2200 and now 3600 including 1 piece CD or compact disc. The physical weight is 2.7lbs. They are charging me volumetric weight from 2 separate boxes and refuses to put them together in one box. Fyi. I chose sea freight instead for p1000.

    ReplyDelete
  30. Hello, guys...I've also noticed the delays this year compared to years back when I started using LBC's service. Usually, it takes two weeks at most for my items (cologne and supplements) to reach my doorstep from the day I purchase them from Amazon. Now, it took LBC 6 days to post the items in my storage after receiving them (which usually took 2-3 days). It's been 6 days after I have placed my payment and still, they haven't released them for delivery. This usually took a day or two before. So guess I'll be expecting loooooonger delivery days.

    Alternative courier service, anybody?

    ReplyDelete
  31. Question po. Nagbayad ba kayo ng custom fees? or yung na yung 1,300 one time payment?

    ReplyDelete
    Replies
    1. Hindi na po. The Php 1,300 is the all time one time payment na :)

      Delete
  32. Hi Diana, I want to share with you my latest experience with My Shipping Cart again. This will show the unpredictability and disadvantage of online shopping in relation to using My Shipping Cart from mostly giant merchants with automated ordering systems such as Amazon, Macy's etc., wherein you cannot communicate with them directly to make special requests. In this case I am using Ralph Lauren. I ordered 3 batches of clothing from them on different days. Each batch consist about 4 pieces of polo shirts. The 1st batch was delivered and processed and the billable weight was 2.7lbs or P1300. Not bad. The package dimension according to My Shipping Cart is 15"x10"x3" so they are using actual weight not volumetric weight. The 2nd batch came in a week later and the billable weight was 17lbs despite having an actual weight of 3.3lbs. The packaging dimension according to My Shipping Cart is 17"x11"x13" and thus charging me volumetric weight or about P4900. The photo given when I access my account are just the invoices/receipts from Ralph Lauren this time and not the actual items in their original packaging so it is impossible to verify if their measurement of the packaging dimensions are correct. I am going to give them the benefit of the doubt that their measurement are correct and that Ralph Lauren logistic used an unnecessary large box. Due to My Shipping Cart's very rigid process my only choice is to either accept the high air freight bill or use sea freight for 1/4 the cost. I hope the 2nd batch will still fit me by the time they arrive.

    ReplyDelete
    Replies
    1. Hi Vin36! My name is actually Diane... not Diana :)

      The Php 4,900 is a little expensive. I believe each item has a separate box so it made everything bigger and heavier. I think Shipping Cart has its own lapses recently. I have to say, the services are not the same way before when I first experienced it.

      Delete
  33. My apologies Diane. You could be right about the separate boxes however there is no way of knowing since the only photo they provide this time is the receipt of the merchant. Just like one of the comments published earlier this year by David Ambrose. Perhaps the merchant(Ralp Lauren) gift wrapped each item thus making each item bigger. They do have that option during checkout but I did not tick that. My Shipping Cart does not entertain special request like removing all unneccessary packaging to reduce volumetric weight. We are at the mercy of the merchant. Merchants that can be contacted prior to shipping though is a welcome respite.

    ReplyDelete
    Replies
    1. I once tried advising the merchant to refrain from using big boxes in my items. Unfortunately, it wasn't followed. Good thing though, Shipping Cart removed the big box and transferred and later, compiled all my items in the box... as the photo showed above. If Shipping Cart reused the original packaging from the merchant, I would have paid more. I think shops have standardized boxes so it's hard for them to follow our requests of resorting to smaller boxes or padded envelopes... assuming the item will still be protected in smaller packaging. It just surprises me that lately, not everyone is experiencing the great service I had last year. How unfortunate. I hope the company will be able to fix everything.

      Delete
  34. I've been so dismayed about LBC's shipping cart, I received a gopro and a samsung galaxy tab from amazon, I paid for both packages in August 3 to be shipped, Now it's August 15 it's still in paid status and processed for shipping, and the thing is they told me they lost my samsung galaxy tab in their warehouse. It seems strange that most complaints of the customers are lost electronics. They reply too slow. I had to wait alot of days for a reply and they just told me it was lost.

    ReplyDelete
    Replies
    1. Hi Rj! I'm sorry to hear your experience. I hope Shipping Cart gets to pay for the last galaxy tab. And yes, I noticed that some commenters here complained of having lost items (particularly electronics). As a customer, I think we are all tied up from Shipping Cart's reply. Don't ever stop making follow up. Have you tried calling their local office? Hope you get your items soon and the refund for the galaxy tab.

      Delete
  35. An update. The final package that I purchased arrived in Subic according to the Shippingcart site, yesterday and was being held by Customs for processing. I don't know if this is normal procedure. I can only say that I sent one package air and the other by sea. This is the final one and was by sea. The air shipment arrived within their time frame once it was process and shipped. I can say nothing further till this final package arrives or I hear from Philippines Customs.

    ReplyDelete
  36. Yet another update. I again went to the Shippingcart site to look up the status of my final package and found that it had been released from Customs on the 20th and has been sitting in their warehouse since then, today is the 21st, a Sunday. Though I do not expect them to deliver anything on a Sunday or a weekend for that matter; I did expect them to process it and ship it onto the biggest city near mine. Maybe they do not have people working on weekends? This I do not know. This is the first time I have used a freight forwarder. They still have a notice on their site explaining that customers should expect delays as they are overwhelmed while they make updates to their system. So far my experience with this Freight Forwarder has been a poor one. I may try others later on if we remain in the Philippines.

    ReplyDelete
    Replies
    1. Hi David! Sorry to hear the outcome of your experience. I'm hoping that despite of everything, your items will arrive soon and in good condition. I have tried POBOx.ph and reviewed it here in my blog as well. You might want to consider that company or as always, rely with Johnny Air with a little hefty price tag.

      Delete
  37. Hi Diane! First of all, I want to say thank you for taking the time to reply to the many comments, questions and concerns that have been posted here on your blog! And thanks as well to all the folks who commented and shared their experiences with LBC shipping cart! I've just used their service lately and needed more information before making a final decision on procesing the shipment of the items, so your comments and experiences are a big help.

    I would like to echo a question from Pam Diana (one of the folks who commented here). I didn't catch a reply (or must have missed it) so I'm hoping Diane or someone could answer. Question is:
    It says on the site that "a flat door to door delivery fee of US $10.00 for Luzon, Visayas and Mindanao applies to your shipment when it arrives to the Philippines and is delivered to your front door".
    What does this mean? Is this $10.00 something I pay for when they deliver it to me or has this already been calculated into the entire shipping fee?

    If you check out the site, you'll find that statement under Get Shipping Estimate.

    Thanks!

    ReplyDelete
    Replies
    1. Hi Jenan! Thanks a lot. I hope I got your question right. Yes LBC delivers packages right to your doorstep. In my case, the cost of the entire delivery was already declared and settled prior to delivering in my Manila address. When I was informed that my items arrived in their US address, I was given the total amount I needed to settle. Such is inclusive of the door to door delivery to my address.

      I'm not just sure if they changed their policy. I'm not sure if the door-to-door shipment in PH still needs additional fee.

      Delete
    2. Thanks Diane! Yes, you got my question right. Oh well, I'll just pray that their policy hasn't changed and that I don't pay any additional fees once they deliver the item to me.
      Thanks so much for your help!

      Delete
  38. hi diane do you have their hotline number? i just got my package today and when i opened it half of my items are not there. instead i got 2 cheap items which were not mine. so i double checked the items that they acknowledged were inside my box and its different from what they put inside. is this really common with shipping cart? this will be the last time ill be using their service everytime i used them its so stressful and response is so slow.

    ReplyDelete
    Replies
    1. Hi Sari! So sorry to hear your experience. I hope this gets resolved. I have been getting negative feedback about the company lately. I feel quite sad because I thought I found a great company. As for the number of LBC Shipping Cart, I only used the trunk line of LBC. Like the usual route, you will be given options and one of them is concerns for LBC Shipping Cart.

      Delete
  39. Hi Diane,
    I just want to share my experience with LBC ShippingCart. I would suggest not to use their service for now as they have a large number of complaints recently due to lost packages, missent items or incorrect items on customer's dashboard. I'm one of the affected customers and in my case, my items were delivered in the warehouse, they were able to photographed it - I paid the shipping. Then after two weeks with no updates (PAID status) and a couple of follow-ups, they e-mailed me that they weren't able to locate my items - in short lost and offered me for a claim. Despite for the claim they would try to search for it for the next 30 days. It's very frustrating because the items were collectibles and very difficult to source. I've read a comment on FB that the team in the US would conduct another check starting on the 5th until the 7th of Sep to identify and match items on the bins. Awaiting for some results mid week and hopefully this would shed some light on those missing/mismatched items.

    ReplyDelete
    Replies
    1. Hi Shaun! Sorry to hear your experience. I feel sad because of the outpour of negative feedbacks about LBC Shipping Cart. I had greater experience with them and was hoping to continue the positive experience. I'm wondering what happened to their efficient services.

      As for your problem, I hope this gets resolved soon. I hope you get your items, albeit too late. If not, I hope you get the equal refund.

      Delete
  40. I'm now in a terrible situation after reading some of the comments. :( Actually it's not too late for me but unless I could be convinced to have second thoughts, tomorrow or on the next day my package would be sent in the Philippines through ShippingCart. My story is a bit different because the package is coming from a friend. I already gave him the US address but he wants to call the ShippingCart first. So I think I still have time to cancel. My second option is the My-Shoppingbox, but I'm confused with their announcement on their website about their policy about lithium batteries. Lastly for ShippingCart I'm following their Twitter account and I saw them retweeting a few success stories from their happy customers just recently. One example is about a package that arived earlier than the expected date isn't that great?

    ReplyDelete
    Replies
    1. Hi Joey! I haven't tried My Shopping Box. The ones I have tried include Pobox.ph and Johnny Air. Most of the users who come here in my blog have negative experiences and worries. If we will give the company the benefit of the doubt, they could have other successful stories and satisfied customers. Who knows, that might be you. Although honestly, I feel disappointed with the reviews of most people who come here. I thought I found a great cargo forwarder.

      Delete
    2. Hello Diane,

      I end up choosing the Johnny Air Padala instead. I got so worried when I tried visiting SC's FB account and saw their posts announcing the winners for their contest or whatever. Those posts are getting out of topic comments mostly from people complaining or inquiring about their lost packages and other concerns. Then I called their US number three or four times but sadly I got different answers or information depending on who I was talking to lol. For example I was asking them if I could use a postal service to send them the item and they said, "yes, no, yes", if you get what I mean. Then I called JAC; though the price is high, but the process I think is more straightforward unlike in SC.

      Sayang, maganda sana itong blog post para sa kanila (ShippingCart). But in less than a year their reputation has gone from ok to bad; this blog and its comments section would prove that.

      Joey

      Delete
  41. Naku! Meron pa naman akong 2 laptops coming. The 1st one delivered na pero wala pang email confirmation from them. The other one still on the way. I was already getting worried sa 1st laptop. May naka-try na ba na na-refund ng lbc yung lost items nila?

    ReplyDelete
    Replies
    1. Hi Ron! It seems to me that your orders are on the way. Don't worry too much, just pray that everything will turn out well. Most of the people who land here on my blog have negative experiences. From the looks tuloy, it's only me who had a positive experience with them. Malay mo naman, your experience will turn out great. Just continue monitoring your packages.

      Delete
    2. Finally after some delay my 2 laptops got ACCEPTED @ LBC! Ngayon ko pa lang naexperience ganitong kaba sa online shopping kasi nga pricey items yung orders ko. Before walang problema mga maliliit na non-electronics. Sana naman hindi na madelay pag-process nila para mahawakan ko na gaming laptop ko!

      Delete
    3. Hi Ron! Good luck!!! Hopefully, your laptop will arrive to your doorstep soon :)

      Delete
    4. Hello Ron, ask ko lang anung mga laptops ang naorder mo at magkano inabot yung air shipping so may idea ako in case i forward ko. Thanks!

      Delete
  42. Well the package finally arrived. Though it came to us in time as we have to leave for Manila on the 14th; I am not satisfied with this service. This is the first time I have ever used a freight forwarder but as a retired US Postal employee I feel that my package could/should have arrived weeks earlier. Despite that, once they actually processed the items and I shipped them they did stay within their 45 day Sea Cargo delivery estimate. Using the date that I purchased the items and the stores delivery dates it actually took this business around 60 days to process and deliver this Sea Cargo package. Other than my one complaint that it took much longer than it should have, the price seems reasonable. I do not think I will use them again though. The only reason why I used this service in the first place was because my wife has friends who work for LBC here in Bago City and it seemed convenient to us but what bothered me and annoys me about this whole process is the time it took for the package to leave Manila and arrive in Bacolod City and then the time it took for Bacolod City to send these on to Bago City... Although they were within the 45 day time frame it seems to me that the attitude they have is not "We will deliver your package as fast as we can" but "As long as we are within the 45 day time frame, we will deliver it when we are good and ready"; an attitude that I find unreasonable. Others may feel that I am a "spoiled American" and maybe I am but when I worked for the US Postal service our requirement was to deliver the package as fast as we could, not whenever we felt like it as long as it got there within a set time frame. I admit even the US Postal service had problems once in a great while, nobody is perfect.
    I started this on your site and that is why I came back to update it. Not to annoy anyone. These are my real feelings. I have not gone into the greatest detail regarding the shipping history of the package and have been as brief as I can be. Everything I sent arrived within their time estimate, the cost was reasonable. Nothing was stolen. So I should be happy about that, but I am not... That is all I have to say. Thank you for allowing me to post here.

    ReplyDelete
    Replies
    1. Hi David! I understood your dissatisfaction. Despite all the inconveniences, I'm glad that you have received your package. I completely understand why you will no longer avail LBC Shipping Cart. If I were in your shoes, I will feel the same. I'm just sad that what seems to be a great company for me, turned out to be a source of complaints. Despite of everything, I hope they can improve and catch up with all these customer complaints. Btw, enjoy your trip! Thank you for visiting my blog :)

      Delete
  43. Hi ms Diana, is it better to ship multiple items in 1 go or ship it in groups? Thanks! :) Loved your review, just scared to ship because this will be my first time and will be ordering mainly computer parts.

    ReplyDelete
  44. Hi ms Diane, is it better to ship multiple items in 1 go or ship it in groups? Thanks! Loved your blog, just scared to ship because this will be my first time and will be shipping mainly computer parts. Thanks for allowing me to post here! :)

    ReplyDelete
    Replies
    1. Hi Paolo! I believe the previous comment also belongs to you. If you ship the items in multiple batches, you might end up spending more. If you are not confident with LBC Shipping Cart, check out other couriers first. Aside from LBC Shipping Cart, another trusted freight forwarding company I experienced is Johnny Air. But Johnny Air's services are a little expensive, as I have mentioned from the post. If you want to follow the principle of placing your eggs in different baskets, I suggest try shipping the items in different couriers. But then again, that might cause you additional expense. Hope this helps.

      Delete
    2. Thanks ms Diane! Will ship in 1 batch :)

      Delete
  45. nice blog Diane,

    question, pano if amazon requires signature upon delivery? sila (SC) na ba bahala for the signature on my behalf? sobrakasi sa baga magreply ang SC... parang turtle sa bilis kaya nag google na lng ako.

    meron ako item arriving on monday, Sept 19. hoever, im worrying na baka di madeliver. plus. yung mga negative/issues lately na nababasa ko.

    thanks.

    ReplyDelete
    Replies
    1. Yes, SC will sign on your behalf. You can confirm via the tracking made by the Amazon Courier, whoever received the package from SC.

      Delete
    2. thank for you reply. yup, amazon/UPS delivered the package to the lbc shipping cart warehouse. pero walang confirmation email from shippingcart.

      i called the hotline & sabi priority nila muna yung sept9-15 backlogs. yung email confirmation ko is baka nextweek pa daw. nightmare - i am just only asking confirmation/receipt of my item from amazon, not the actual processing of my item to the cart which i understand will take 3 to 5 days.

      since papasok na ang december, hopeless ng maayos pa ang issue nila sa taon na ito. sa mga nagpaplano gamitin and LBC shippingcart, avoid at all cost.

      Delete
    3. As far as I can remember, I also didn't receive any confirmation email from Shipping Cart. However, my items were posted in my personal account. This included the photo of my purchases. At that time, my waiting period for the posting of my items was less than 2 days. It was still fast at that time.

      They seem to be disorganised now. Sad because I was satisfied with my first experience from them. In any case, I hope your case gets resolved in the soonest possible time.

      Delete
    4. hi Edel SM, i am having the same problem, i hope you find this helpful...an email i received from them...
      **IMPORTANT ADVISORY***

      Hello!

      As part of our continuing efforts to provide better service, we are moving to a new email ticketing system on Monday, 03 October 2016. Due to this change, we will be closing all open tickets on or before end of day Friday, 30 September 2016. Our email address will remain the same; however, as the two systems are incompatible, we are unable to migrate old tickets to the new system, we sincerely apologize for the inconvenience. If your current concern is one or more of the following:

      1. Your package was delivered to the warehouse from 09 to 30 September but you did not receive a notification and it is not yet in your cart:
      - The warehouse team is working double time to get your package into your cart by 20 October at the latest. However, if it doesn't appear in your cart after 20 October, please email us and provide the package tracking number.

      2. Your shipment is still in paid or consolidated status (If you paid between 09 to 30 Sept):
      - The warehouse team is working on getting your shipment in transit by 20 October at the latest. If you haven't received the tracking number after 20 October, please email us with the transaction number.

      3. You received your shipment but it's lacking some packages or items, or some items were damaged:
      - Please send us an email on 03 October 2016 and provide your transaction number as well as all other relevant information.

      4. Your package was delivered to the warehouse before 09 September but it's still not in your cart:
      - Please send us an email on 03 October, and provide the package tracking number.

      5. You have an issue with the weight or dimensions recorded:
      - Please be aware that if your package contains multiple items or it doesn't have its own box, we record the dimensions of the courier box it came in with. If you believe there is an error, please email us on 03 October and provide the package tracking number.

      6. You are waiting for a claims refund or a response to a concern from us:
      - Please email us on 03 October and provide the ticket number for reference.

      For any other concern that is not answered by the FAQs or the other pages of the website: Please email us on 03 October.

      We appreciate your understanding and patience in this matter.

      Kind Regards,

      Shipping Cart

      Delete
  46. My thoughts on Shipping Cart.. one word.. DISASTROUS.

    NOTHING POSITIVE. MISSING ITEMS. JUST TOO DAMN MAD TO PROVIDE DETAILS.

    OW, afterthoughts, KEEP CLEAR FROM THIS FORWARDER. It's hard to believe, but yes it's LBC.

    WANT MORE??

    P.S.

    CANCEL ALL ORDERS THAT ARE TO BE DELIVERED TO SHIPPING CART. SPARE YOURSELF.

    To Author..

    I can only be kind with you. But it was this review that got me into this. Just BS.

    ReplyDelete
    Replies
    1. Same goes for me. This review is very misleading!

      Delete
    2. Hi Manuel! I'm sorry to hear your experience. When I tried LBC Shipping Cart, I had a great experience so I decided to share it here. Unfortunately, looks like the services of the company deteriorated in less than a year. My experience was last December 2015. I have no control over their poor performance that happened over the past months. Nevertheless, I hope that everything ends well with your problem. Good luck

      Delete
    3. Hi Marianne! Sorry, but I don't like how you sounded.

      Just because I had a positive experience and I blogged about it... makes me leading. As you can see, I have comprehensively documented my entire experience.

      The problem is, I think the company had deteriorated over time. My experience was dated December 2015. That is if you have considered the element of time as a factor. There are so many things that can happen in a span of less than a year. Unfortunately, that is what appeared to happen in LBC Shipping Cart.

      Don't blame it on my post. Make LBC Shipping Cart as accountable in their poor performance.

      Delete
  47. Yea, what's happening to Shipping Cart!? I have pending deliveries to be reflected in my dashboard (five days and counting)!

    ReplyDelete
  48. Hi, Diane!

    I just found out your blog. Just know! And at first, I was happy to read your experience with Shipping Cart. Telling myself, I made a good choice. But then, when I read all the comments and other people's experience, I got a little bit nervous about my package. This is my first time using this forwarder. Having all the comments, I was too obsessed now to cancel my orders but it's too late now for me to cancel tho. Since according to USPS, my package just arrived at Hayward last October 6. So will just hope for the best! *fingers crossed* But it's October 7 already, and I haven't receiving any email from Shipping Cart about my package arriving at their office. :(

    Just want to ask, how long when you receive an email from shipping cart about your package arriving to their office? I follow up my package but then there's no response. Still hoping for the best.

    ReplyDelete
    Replies
    1. Hi Micah! If I remember it right, I think I didn't receive an email from them...informing me that my items arrived in their US office. I monitored the tracking from my seller and after I learned that my item arrived from their US office, I regularly checked my account. It was posted I think 2 to 3 days after.

      Recently, I think they are having internal problems. What I advice to other readers, try making follow up emails. Never mind if you appear too demanding. That would translate a message that you are very serious with your demands. Hope this helps.

      Hope you get your items soon.

      Delete
  49. This sucks. I just wished LBC Shipping Cart didn't go mainstream. (They have ads now on every bank/social media). What do you expect?, there will be a surge of customers. lol. Looks like SC can't handle it.

    ReplyDelete
  50. LBC SC used to be a good shipper until they made some "changes" in their business procedures. I recently encountered a "weight-padding" issue so they could charge me more. I was forced to have my item shipped via sea cargo. I switched back to Johnny Air Cargo, they are more honest with their calculation of charges, which was more affordable than LBC SC's over-charging. Only thing is I have to pick up my package at their Makati office.

    ReplyDelete
    Replies
    1. Hi Ruso! Thank you for the comment. I have the same thoughts. Johnny Air is great, organized even though they only rely on email as means of communication. And I have to agree with the hassle of visiting their pick up centers to get your items.

      Delete
  51. Hello
    I want to share with all of you my experience with shipping cart. I started using their service only in June this year. I had already about 12 shipments all via sea cargo. So far so good, all arrived earlier than estimate delivery date, except for one missing item, which they reimbursed me accordingly. As of this time, I still have about 3 packages in transit and some packages waiting to be encoded into the cart storage. Good luck!

    ReplyDelete
  52. THIS IS THE BEST ARTICLE I FOUND SO FAR. THUMBS UP ESPECIALLY MENTIONING ABOUT WHAT TO DO IF DISORIENTED YUNG PERSONNEL. ANYWAYS, THIS QUESTION LOOKS STUP!D BUT I just want to ask maam if lbc shipping cart accepts package na manggagaling sa person from US and then ship sa US warehouse ni lbc. Not coming from online store po.

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    Replies
    1. Yes I think so. They have direct shipping services. You can also check out Johnny Air which has branches in NY and NJ

      Delete
  53. DO NOT USE SHIPPING CART! I have two packages with them, paid it last October 23,2016 and it is expected to be delivered November 7, 2016. Until now it is not yet delivered, it's status is still "Your package is being processed for shipping.". I'm emailing them now everyday but they don't reply. I'm also calling them everyday but they always tell me that they will give me an update. No updates until now! Another thing also is if you call their hotline, when the agents of shippingcart are not available, you will be redirected to the lbc agents and they will ask for your number telling you that someone will give you a callback, guess what? No callbacks whatsoever. Very poor customer support.

    They would try to lure you in with all those promos but the problem is, they can't handle the surge in customers. I just hope they arrive before 45 working days, if not, I should have shipped it via sea cargo instead of air cargo.

    Another thing with their pricing of packages, I have two items right? Two shoes with the same color, same design, same model, same size, same box, same everything but they charged each package differently after processing it. BS.

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    Replies
    1. Hi Ramon! Sorry to hear your experience. I feel sad that the company I once had a great experience is now experiencing problems. I hope you get your items soon.

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  54. How long does it usually takes to process a package for shipping, I paid last November 7, 2016 for sea cargo. It’s been a week now and and the status of my package is still being processed for shipping. Thanks

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    Replies
    1. Hi Sigmund! In my case, I think it took only days. But since they are experiencing problems now, I guess you have to lengthen your patience and timetable. Hope you get your items soon and in good condition.

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    2. 2 weeks now :(
      This will be the first and last time Imma avail their lousy service >.<

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    3. Hi Sigmund. So sorry to hear your experience. Don't give up making follow ups. Despite the loooongest waiting time, I hope you will still receive your items in great condition.

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  55. I think LBC lost my package! It's been 24 days since they received my package and my cart is still not updated. I emailed them thrice already and still no reply. Can someone please give me a number I can call? I need to know coz I have other items pending for shipping. I can't ship them yet without the missing package and my 30-day free cart storage is about to end. Ugh, this is so frustrating!

    ReplyDelete
  56. I think LBC lost my package! It's been 24 days since they received my package and my cart is still not updated. I emailed them thrice already and still no reply. Can someone please give me a number I can call? I need to know coz I have other items pending for shipping. I can't ship them yet without the missing package and my 30-day free cart storage is about to end. Ugh, this is so frustrating!

    ReplyDelete
    Replies
    1. Call LBC hotline 8585999 then press 4

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    2. Hi Rose Ann! I used LBC's local hotline to reach them. Maybe you can just google LBC's trunk line / customer service line. Sorry to hear your experience. I hope everything will eventually be resolved and you will receive your package soon.

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  57. Hi,

    I am disappointed with lbcshippingcart. I am first time purchaser of Amazon and user of lbcshipping. I ordered chuggington train with Product Dimensions based on Amazon seller (TOY) 20x4x14 inches, weight is 5.7lbs. However, my lbcshippingcart posted its dimesion as 520x4x14 inches, weight 175.42lbs. See how huge is the differece?? The weight and length/height is definitely unacceptable!. I am charged 55k for aircargo and 10k sea cargo. The product I bought only for 1.5k. Before I purchase the product, I did estimate it on their calculator and would only cost me 900+php which is not bad. I emailed customercare@lbcx.ph and lbcshippingcart to verify the product dimension but got no response from them until now. Should I go directly to their office to talk to a representative or call hotline (i dont know their hotline). Pls advise.

    ReplyDelete
    Replies
    1. I suggest, call them via their hotline first. If nothing works, you can go directly to their office... which I have no idea where. Not sure if it shares the same corporate office with LBC. I hope your problem gets resolved soon. 55K is indeed too expense.

      Delete

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