Monday, November 6, 2017

My Shipping Cart Experience : The Second Time Around

UPDATE as of January 12, 2019 : I blogged about my my recent experience in this post. 
https://www.dianewantstowrite.com/2019/01/kate-spade-shop-spring-and-shipping.html

Two years ago, I shared my experience with Shipping Cart in this post. I was highly satisfied with the speed of delivery and cheapest shipping fee I've encountered. Unfortunately, the post was flooded with comments relating negative experiences.  It went to the extent that some readers accused me of misleading other people. It felt unfair on my end. In the first place, I wasn't responsible for their lost or delayed their packages. Also, just because I had a great experience and others didn't make me a less credible person. 

Despite having a different positive experience, I decided to try another cargo forwarding company on my next purchase. This company delivered fast, setting aside the unexpected hefty shipping fees. This year, I took the risk of returning to Shipping Cart. The succeeding part of this post relates my entire experience.


After years of having an inactive Shipping Cart account, nothing much changed in it's interface. The process remained the same. I used Shipping Cart's US address in California and distinct account number assigned to my name. I monitored my shipment sent via UPS until it reached Shipping Cart's address. Everything worked well in my second attempt. To give you an idea, here' a timeline of my shipping experience.

October 10,  2017 -  My package arrived at Shipping Cart's US Address
                                  Shipping Cart confirmed the arrival of the package thru email.

October 13, 2017 -  My package has been uploaded in my account.

I failed to pay my due immediately because Shipping Cart was having problems with payments mad via Paypal. Added to this, I was expecting a second package within two working days. 

October 17, 2017 - I settled my shipping fee. My package was ticked as "preparing for shipment." I was given an estimate of October 29, 2017 as possible arrival date.

October 23, 2017 - Package arrived to my doorstep.

Total processing time from arrival to confirmation to my account = 3 days
Total processing time from payment to delivery = 4 working days
Total Cycle Time = 7 days

Setting aside the minor problem with my Paypal payment, it took 7 working days for Shipping Cart to deliver my package right to my doorstep. This was the fastest cycle time I experienced with any forwarding company. 

More than the speed of service delivery, the cost of shipping is another critical consideration. I opted for air cargo and paid around Php 2,600. (Apologies, I forgot the exact amount.) The box's dimension is 14 x 14 x 6.5 inches.

Here's an actual photo of the box used by Shipping Cart.


I have already availed the services of Johnny Air,  Jinio and POBox.ph. If I used Johnny Air, I would surely pay more than Php 3,000. Same goes with Jinio, who claimed to "minify" or minimize packages in multiple shipments, but in practice, nothing is done to lessen space and costs. 

This brings me, one of the best features of Shipping Cart is their consideration in consolidating multiple shipments. I have two packages lined up for this shipment. My items came in multiple boxes, but Shipping Cart carefully consolidated everything in another box. 


Everything arrived safe!

My entire experience with Shipping Cart was great. Setting aside the little problem with my Paypal account, everything went well. Similar to my previous experience, I would recommend paying via OTC to any LBC branch. 


I also noticed a few developments in Shipping Cart's service features. Before they process your items, a photo of your shipment will be uploaded in your account. I noticed an improvement in the resolution of the photos. They even include the dimensions of the items. This promotes transparency and prevents doubts of overcharging. For those expecting multiple shipments, Shipping Cart allows a free 30-day storage. And as always, I highly appreciate that their team consolidate different shipments in one box.

Thank you Shipping Cart!

9 comments:

  1. Unboxing post naman Diane hehe. Interested ako sa Kate Spade na binili mo :)

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  2. Hello, ms. Diane! I haven't tried Shipping Cart yet, but I'm planning to. I'm surprised to see that your shipping fee is not that expensive. What are their basis for the pricing? Did you include the insurance if there's any? Thank you.

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    Replies
    1. Hi Leonie! Basis of their pricing is the box's size and weight. If I'm not mistaken, items with value less than Php 10,000 are automatically given free insurance. My purchases were less than Php 10k so I only paid for the shipping fee.

      I actually have an updated post. Kindly check this link

      https://www.dianewantstowrite.com/2019/01/kate-spade-shop-spring-and-shipping.html

      Thanks :)

      Delete
  3. Hi! Naayos po ba agad yung problem with Paypal? Or nag change ka ng payment mode?

    ReplyDelete
    Replies
    1. Hi! I changed my payment mode na lang. Pero lately, napansin ko, wala na silang paypal option

      Delete
    2. They still have a Paypal option as a payment mode. That's what I've been using recently. Wala pa kong issue with it so far. I am paying with a credit card via the Paypal interface. Just want to share para alam ng readers na merong Paypal and it works well as of May 03, 2019.

      Delete
  4. Hi Ms Diane! How did you pay for your Kate Spade purchase? I tried buying from coach outlet using my credit card and billing address was the one provided by Shipping Cart but the transaction was rejected. I actually tried two different cards and they were rejected. Baka kasi magkaiba ang CC address sa Billing Address? planning to purchase sa Kate Spade din sana kaya lang baka ganon ulit mangyari. :(

    ReplyDelete
    Replies
    1. Hi Karlha! Sorry for the late response. Yes, some US shopping sites restrict using a PH based credit and a US based shipping address. Before Katespade.com allowed me to use my PH credit card and use my Shipping Cart address. Recently, ayaw na :(
      Try Shop Spring.com, dun ako last naka purchase ng Katespade

      Delete

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